Effective Date: 15/05/2025

Business Name: Giocert Ventures and Innovations Pvt Ltd

Giocert Ventures and Innovations Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products, including but not limited to vegetables, fruits, and other agricultural products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you place an order on our website, we collect the following personal information:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping and Billing Address

  • Order Details

  • Payment Information (processed securely via Razorpay)

We may also collect non-personal information such as:

  • IP Address

  • Browser Type and Version

  • Device Type

  • Pages Visited and Website Interactions

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and receipts

  • Provide customer support

  • Improve our products, website, and user experience

  • Notify you about offers, updates, or promotions (if opted in)

  • Comply with legal obligations and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment Gateway Provider: Razorpay, to securely process payments

  • Shipping Partners: To deliver your orders

  • Service Providers: For analytics, IT support, etc., under strict confidentiality

  • Law Enforcement/Government Authorities: When required under applicable laws

4. Payment Security

All payments are securely processed through Razorpay. We do not store your card details or sensitive financial information on our servers.

For more details, please refer to Razorpay's Privacy Policy.

5. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Opt-out of marketing communications

To exercise your rights, please contact us using the information below.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

8. Data Protection

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page along with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Giocert Ventures and Innovations Pvt Ltd
Email: gmmarketing@giocert.com
Phone: +91 92278 26317
Address: 604, Fortune Business Hub, Near Science City Road,
Sola, Daskroi, Ahmedabad, Gujarat – 380060